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How does it work
Integrating payment gateways in Windo is super easy!
STEP 1
After opening the Windo app, Click on the "payments" tab that shows all the existing payment methods provided in the different countries.
STEP 2
Connect your Windo store to any of the payment gateway options shown (following the instructions given on the screen)
STEP 3
You can add custom payments such as cash or UPI method (different in different countries) based on the country
Why do you need it?
Offer personalized user experience at blazing speed.
The easier the payment procedure is, the easier it becomes for customers to make a purchase. Windo has ensured that you get to give your customers just that: an easy checkout process.
Get access to an easy-to-use payment procedure
Highly secure 256-bit encrypted payment options
Simple & transparent checkout process, with no hidden charges.
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How to convert my store website to App?You can request for APK generation in your seller app/dashboard from settings. You'll receive an Android APK file from our team within a week.
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How to add the discount coupons?In the Settings, you can go to “Discount Coupons” to create coupons for your customers.
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How do I get customers?Windo helps you in creating your online shop & configuring payments & logistics. We are not directly promoting the shops of any business owner. However, you can utilize the benefits we are giving like- Adding coupons, Integration of Google analytics & Facebook pixel, which will help you to understand your customer's behavior & strategize your way of marketing.
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How can I add my customer’s testimonials?In the settings, you can go to “Customer Testimonial” to add testimonials received from your customers and it will start reflecting on your shop for other customers.
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How can I share my store scan code?In the Dashboard, there is an option of Share your shop, you can either Download it or email the scan code to yourself and share it with your potential customers.
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When can I connect with customer support?You can mail us at team@mywindo.shop. Or text us by clicking on the Support icon at any time of the day.
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How can I request a new feature?In settings, you can go to “Feature Requests”, to send requests for premium features.
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To whom should I connect for customer support?You can connect Windo team by clicking on the Support icon or mail us at team@mywindo.shop. We’ll reach out to you on the same Business day (Monday to Friday) and during weekends we will respond to you within 12 hours (Saturday & Sunday)
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Where can I see the blogs & tutorials?In settings, under Support, you can refer to Blogs. You can see the tutorials on Dashboard or you can visit our YouTube channels to watch tutorials.
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Why should I choose WINDO?If you are starting your business or you just want to scale your business without taking too much effort, then Windo is your answer. Here you get unlimited benefits & features for free.
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Why should I upgrade my free plan to paid plan?In the free plan, you certainly can create a decent shop, but to get more customers and orders, you need to put in a little extra effort & time. This is possible only if you upgrade your free plan to paid plan. Here are some benefits of the paid plan: See your customer’s abandoned cart, Use SEO benefits for your shop’s higher ranking, create discount coupons for your customers & much more.
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What is WINDO?Windo is a tool for any small/medium-scale business owner to create an online shop in minutes without paying anything. One can handle orders end-to-end orders with any mode of payment & delivery.
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How can I request a new feature?First, you need to go to “Settings” and then click on “Feature Requests” to send requests for premium features.
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How can I customize my shop website?You can go to “Settings,” click on “Shop Website,” and there you’ll find all options to customize your shop.
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How can I add the payment options?payment
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What are the payment options customers will get to pay for orders?payment
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Are your payment methods safe?payment
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Do you take any commission on transactions?payment
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What are the payment options customers will get to pay for orders?payment
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How does the shipping process work on Windo?shipping
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What shipping options are available on Windo?shipping
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Does buyers pay for shipping on Windo?shipping
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How do I manage shipping on Windo?shipping
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How can I connect my Domain name to my store?In Settings, go to “Shop Website,” where you will see the option of “Custom Domain”, click on it and fill in the required details and lastly, click on Connect to connect your Domain.
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How long does it take for my domain to propagate?It may take up to 48-72 hours for your domain’s records to propagate and for your site to appear worldwide.
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How can I disconnect my domain?If you want to disconnect your domain anytime from your WINDO Shop anytime, you can remove or reset your A or CNAME records back to your previous record mapping.
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How many times can I change my domain?Not more than 3 times a week.
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Can my post caption also be synced?No, you can only sync the images.
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How much time is required to sync my Instagram products?You can sync your Instagram products within a few minutes.
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How many products I can sync?You can sync unlimited products.
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After connecting my Instagram to the Windo shop then my latest product will be synced?Your Instagram will be synced every 24 hours.
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How many themes are currently available?You can select from 5 theme options available on our app or you can go ahead and build your own theme.
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How to do the layout customization?In Settings, go to “Shop Website,” where you’ll see the option of “Themes” click on it, and you’ll see two options, themes & Layout customization. On click of “Layout customization,” you will see all the options where you can enable or disable a particular section to customize the layout of your store.
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Can I change the color of my store?To customize the color of a selected theme, you can go to themes in settings and click on details. Click on “Pick color” to choose primary and secondary colors for your store.
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How can I change themes?Go to Settings, You’ll see the “Shop website” heading; below that, click on Themes, where you can see multiple themes. You can select a theme for a single product or multiple products per your requirements.
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How can I connect with my buyers?In Settings, go to “Shop Website,” where you’ll see the option of “Live Chat Settings” click on it to enable the Live chat option and connect with your customers.
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Can I disable the live chat widget?Yes, you can do so by disabling the toggle switch present in live chat settings.
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Can my buyers connect with me via WhatsApp?Yes, they can. You need to customize your live chat feature and select WhatsApp as your widget.
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Can I place the chat widget anywhere on the screen?No, you can place the chat widget on the top right corner or bottom right corner of the screen.
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What is Facebook pixel & how will it be helpful for my business?Facebook pixel can be used to track conversion from Facebook ads. You can also retarget people who have already taken some kind of action on your website.
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How can I understand my user behavior & what actions they take on my website?By configuring Google analytics and Facebook pixels.
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What is Google Analytics & how will it help my business?Google Analytics can be used to measure your shop’s data that will provide insights into your business and you can strategize accordingly.
Don't mean to brag, but...
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