Terms and Conditions

7. MERCHANT TERMS
7.1. Windo provides you, an option to choose the Platform Services  You wish to avail from Windo. There are three types of Accounts under three different plans–
a. Lite – Basic shop – also referred as sprout plan
b. Growth  - Basic Shop + Advanced features – also referred as blossom plan
c. Premium – Growth Plan + Priority Support – also referred as garden plan
The services provided to you by Windo shall be determined by the Plan you have chosen.

7.2. When you create an Account in the manner described in Section 3, an Account under Lite Plan is created by default. You may upgrade your Account by subscribing to different Plans by paying the requisite Fees.

7.3. Windo reserves the right to modify the Services provided in each of the Plans.

7.4. The Merchants may list and provide the details of the products/ services offered for sale to the Buyers as a registered user of the Platform, however the Merchants shall not be permitted to sell any products that fall under the list of banned items  including alcohol, arms and ammunitions, pornography, counterfeits, and other items as may be identified by the Company from time to time, or are otherwise prohibited for sale under applicable Law.

7.5. The Merchants agree and undertake that they are legally permitted to sell the products listed for sale on the Platform. Listings may only include text descriptions, graphics and pictures that describe your products for sale. All listed products must be listed in an appropriate category on the Platform. Soliciting business offline or outside of the Platform with the Buyers is expressly prohibited and would be considered as a breach of the User Agreement. All listed products must be kept in stock for successful fulfilment of orders.

7.6. The Merchants hereby agree and undertake that descriptions, images, and other content pertaining to the products/services are complete and accurate, and correspond directly with the appearance, nature, quality, purpose and other features of such products/services.

7.7. The listing description of the products must not be misleading and must describe the actual condition of the product. If the product description does not match the actual product, you agree to refund any amounts that you may have received from the Buyer.

7.8. You as a Merchant offering goods or services through Windo, shall not refuse to take back goods, or withdraw or discontinue services purchased or agreed to be purchased, or refuse to refund consideration, if paid, if such goods or services are defective, deficient or spurious, or if the goods or services are not of the characteristics or features as advertised or as agreed to, or if such goods or services are delivered late from the stated delivery schedule except in cases where late delivery is caused due to force majeure.  

7.9. The Merchants hereby agree and undertake that the advertisements for marketing of goods or services are consistent with the actual characteristics, access and usage conditions of such goods or services.  

7.10. You shall not abuse or misuse the Platform or engage in any activity which violates the terms of the User Agreement. In any such case, the Company may suspend your account or permanently debar you from accessing the Platform.

7.11. You shall provide the following information to Windo , whenever asked, in relation to the goods and services You are offering for sale –
(i) total price in single figure of the good or service offered along with the breakup price. The breakup price shall show all compulsory and voluntary charges such as delivery charges, postage and handling charges, conveyance charges and the applicable tax, as applicable;
(ii) expiry date of the good being offered for sale;
(iii) all mandatory notices and information required by applicable laws, rules and regulations;
(iv) Country of origin of the goods and services offered;
(v) Name and contact numbers and designation of the grievance officer for consumer grievance redressal;
(vi) Name and details of importer, and guarantees related to the authenticity or genuineness of the imported products;(vii) accurate information related to terms of exchange, returns, and refund including information related to costs of return shipping in a clear and accessible manner;
(viii) relevant details related to delivery and shipment of goods and services; and
(ix) any relevant guarantees or warranties applicable to goods and services.

8. USER OBLIGATIONS
8.1. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:
(i) belongs to another person and which you do not have any right to;
(ii) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing;
(iii) is misleading or misrepresentative in any way;
(iv) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(v) harasses or advocates harassment of another person;
(vi) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(vii) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
(viii) infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity or any other proprietary rights;
(ix) promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(x) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(xi) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(xii) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(xiii) contains video, photographs, or images of another person (with a minor or an adult);
(xiv) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other Users;
(xv) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform.;
(xvi) solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
(xvii) interferes with another user's use and enjoyment of the Platform or any third party's user and enjoyment of similar services;
(xviii) refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms;
(xix) harm minors in any way;
(xx) infringes any patent, trademark, copyright or other intellectual property rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(xxi) violates any Law for the time being in force;
(xxii) deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(xxiii) impersonate another person;
(xxiv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(xxv) with the intent to cheat or fraud buyers
(xxvi) is false, inaccurate or misleading;
(xxvii) directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable Law, rule, regulation or guideline for the time being in force; or
(xxviii) creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.

 

For prohibited products

 

Windo maintains a zero-tolerance policy for prohibited items, and therefore we do not allow the buying or selling of banned items using our platform. To check the list of prohibited items, below. Sellers also need to make sure that the sale of their items complies with all laws and regulations. Windo in no way endorses or supports the buying/selling of any items on its platform, nor can it be held responsible for the same. Any online store on Windo if found to be dealing in banned items will be taken down immediately, without any prior notice. 

 

For spammers

Please be aware that Windo cannot be held responsible for any fraudulent activity conducted by a seller on our platform. However, upon receiving customer complaints, we will ban the shop in question. We can provide customers with the seller's contact details so that they may pursue legal action if necessary. It should be noted that Windo only provides a platform for creating and selling products and is not involved in any commission-based transactions.

 

Listings may not promote the buying or selling of the following items (indicative list, not exhaustive: 

 

1. Animals (whether dead or alive), including their body parts and by-products. 

2. Body parts and fluids, such as human remains or skeleton. 

3. Stolen goods or gray market products.

4. Hazardous goods and materials but not limited to explosives, fireworks, acid, flammable adhesives, hazardous chemicals, poison, flammable liquids, industrial solvents, infectious substances, etc.

5. Weapons, ammunitions, and explosives.

6. Narcotic Drugs and Psychotropic Substances.

7. Radioactive materials.

8. Items that violate copyright or trademark. 

9. Counterfeit Goods and goods/materials infringing any intellectual property rights

10. Child Pornographic/Obscene Materials.

11. Vouchers/Recharge codes in any manner

 

Besides those, the listings may not promote- Human exploitation, Gambling, and any other sanctioned or prohibited items as per law.

8.2. Throughout these Terms, the Company’s prior written consent means a communication coming from the Company’s authorised representative, specifically in response to Your request, and expressly addressing and allowing the activity or conduct for which You seek authorization

8.3. In case of any action, omission, transaction or attempted transaction which is violative of these Terms or applicable Laws comes to your knowledge, you shall forthwith take all steps to inform the Company of such violation at team@windo.live.

8.4. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.

8.5. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, "password mining" or any other illegitimate means.

8.6. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other Buyer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.

8.7. You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by the User Agreement, or to solicit the performance of any illegal activity or other activity that infringes the rights of the Company and/or others.

8.8. You shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) all applicable Laws in the country of your residence; and (b) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to sales tax/VAT, income tax, general sales tax, central excise, custom duty, local levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

8.9. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be complete, accurate and not misleading in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other Users in any manner.

8.10. You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Platform. It shall be a violation of the User Agreement to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. You understand that we have the right, at all times, to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize us to) disclose any information about You to any law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

8.11. We reserve the right, but have no obligation, to monitor the materials posted on the Platform. The Company shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the platform and in your private messages. Please be advised that such content posted does not reflect the Company’s views. In no event shall the Company assume or have any responsibility or liability for any content posted or for any claims, damages or Losses resulting from use of content and/or appearance of the content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all content which you provide and all information it contains and that such content shall not infringe any proprietary or intellectual property or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

8.12. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.

8.13. It is possible that other Users (including unauthorized users or 'hackers') may post or transmit offensive or obscene materials on the Platform and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

8.14. The Company respects the intellectual property rights of others and expects Users of the Services to do the same. We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without any liability to you. We will respond to notices of alleged infringement that comply with applicable Law and are properly provided to us. If you believe that your content has been copied in a way that constitutes copyright infringement, please report this at team@windo.live.

8.15. The Company may in future charge a fee or charges, as intimated from time to time on the Platform, for registration on the Platform and for various Plans as Users especially for maintaining an official account, for availing services provided by the Company through the Platform. The Company reserves the right to introduce new services including any premium or paid services or modify or discontinue any existing services provided on the Platform. Changes to the Terms or any of the Policies of the Company shall be published on the Platform and such changes shall automatically become effective immediately after they are published on the Platform. You are requested to visit the Terms and various Policies links on the Platform often to keep abreast of any amendments.

8.16. You confirm that these Terms (and the User Agreement) will not conflict with, result in a breach of or constitute a default (or any event that, with notice or lapse of time, or both, would constitute a default) or result in the acceleration of any obligation under any of the terms, conditions or provisions of any other agreement or instrument to which You are a party or by which You are bound or to which any of your property or assets are subject, conflict with or violate any of the provisions of its charter documents, or violate any statute or any order, rule or regulation of any Authority that would materially and adversely affect the performance of your duties hereunder. You have obtained any consent, approval, authorization of Authority required for the execution, delivery and performance of its respective obligations hereunder. If the Company suffers any Loss or damages or a claim is made by any Person against the Company or the Platform as a result of a breach or default or contravention on your part of the User Agreement, You agree to, forthwith upon delivery of notice by the Company, make good such Losses or damages or claim amounts suffered by the Company.

8.17. You confirm that there is no action, suit or proceeding pending against you or to your knowledge, threatened in any court or by or before any other Authority which would prohibit your entering into or performing obligations under the User Agreement.

8.18. You confirm that you shall not transfer your account and shall not assign any rights and obligations under the User Agreement to any third party without the specific prior written permission of the Company.

9. SOCIAL MEDIA
1. As part of the functionality of the Site, you may link your profile with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either:
a) providing your Third-Party Account login information through the Site; or
b) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

2. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

3. You represent and warrant that you are in compliance with the terms of use and other applicable policies of the Third Party Service Provider.

4. By granting us access to any Third-Party Accounts, you understand that
(1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Platform via your account, including without limitation any friend lists and
(2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your Account on the Platform. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site.

5. You will have the ability to disable the connection between your Account on the Platform and your Third-Party Accounts at any time.

6. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

7. We make no active efforts to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content.

8. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Platform.

9. You can deactivate the connection between the Platform and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your Account.

10. NO ENDORSEMENT
10.1 We neither endorse any Merchant nor the products/services offered by them. In addition, although these Terms require you to provide accurate Information, we do not attempt to confirm, and do not confirm its purported identity. We will not be responsible for any damage or harm resulting from your interactions with Merchants.

10.2 By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Merchants or other third parties will be limited to a claim against the particular Merchant or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.

11. PAYMENTS
11.1. Currently, for all the transactions between the Merchant and the Buyer, the Merchant is not required to pay any commission (“Transaction Fees”) to the Company. The Merchant agrees that the Transaction Fees is subject to change and such change shall be published on the Platform from time to time.

11.2. We use third party service providers or payment gateway(s) for processing the payments made in relation to the purchase of products offered by the Merchants to Buyers.

11.3. Payment Gateways may charge Payment Gateway Fees which has to be borne by the User. In case of Lite Plan User, this Payment Gateway Fees shall be borne by Windo on your behalf up to certain amount of your cumulative order value. In case of Growth Plan User and Platinum Plan User, the Payment Gateway Fees shall be borne by us forever. Provided that Windo reserves the right to modify the Platform Services under the Plans which includes modifying this clause also.

11.4. The relevant third party service provider shall transfer the amount paid by the Buyer against an Order (after deducting the Transaction Fees, if any) in the Merchant’s account, within 3 business days from the Buyer being in receipt of the good/service pursuant to such an Order delivered.

11.5. In order to enable Buyers to use paid services on the Platform, the Company facilitates the provision of Pay Facility by a third-party service provider on the Platform, at its sole discretion. The Pay Facility shall enable automated collection and remittance services using the facilities of various banks, financial institutions, credit/ debit/ cash card brands, various third-party service providers and/or payment card industry issuers and through such other infrastructure and facilities for collection, refund and remittance, as the case may be. The Pay Facility shall be availed in accordance with these Terms.

11.6. The Pay Facility may support payments through credit/debit cards from the banks that are available while selecting the Pay Facility as the payment method or by cash. The Pay Facility may support payments through UPI and mobile wallet payment options. However, payment mechanisms may be added or removed or suspended through any one or more banks directly or through any payment gateway facilitators and such change shall come into effect upon the same being published on such third party service provider’s website.

11.7. The Pay Facility shall be made available to the Buyers to make payment easier. In case wrong bank account details are used by the Buyer, the Company shall not be responsible for loss of money, if any. In case of there being any technical failure, at the time of transaction and there is a problem in making payment, you could contact us at team@windo.live however, the Company shall not be liable for transaction failure or payment issues. You assume sole responsibility for all risks associated with transfer of money or payments to the Merchants, whether or not such transfer or payments are done through the use of a third-party payment gateway. All disputes regarding delayed payments or failed payments must be resolved by you, and the third-party payment gateway directly.

11.8. You agree and accept that the Company is neither acting as a trustee nor acting in a fiduciary capacity with respect to the payment transaction by reason of providing the Pay Facility or any other method of payment to its Buyers.

11.9. While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
(i) Lack of authorization for any transaction;
(ii) Exceeding the preset limit mutually agreed by you and between "Banks";
(iii) Any payment issues arising out of the transaction; or
(iv) Decline of transaction for any other reason.

11.10. All payment transactions are subject to approval by your issuing bank as applicable. If your bank refuses to authorize payment, the Merchant shall have the right to cancel the Order without any further liability. Further, you agree that we/Merchants will not be held accountable for any delays caused to the delivery in cases where the payment authorization is delayed by your bank/ financial institution.

11.11. You acknowledge and agree that you shall not use the details of credit card/debit card/net-banking or any other payment instrument which is not lawfully owned by you.

11.12. The Merchants have specifically authorized the Company or its service providers to collect, process, facilitate and remit payments electronically to and from other Buyers in respect of transactions through Pay Facility.

11.13. Your relationship with the Company is on a principal to principal basis and by accepting these Terms, you agree that the Company is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Platform that are paid for by using the Pay Facility. The Company does not guarantee the identity of any Buyer nor does it ensure that a Buyer or a Merchant will complete a transaction.

11.14. You understand, accept and agree that the Pay Facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing the Pay Facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

11.15. Buyers acknowledge and agree that the Company acts as the Merchant's payment agent for the limited purpose of accepting payments from Buyers on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts to the Merchant. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for Order bookings made using the Platform.

11.16. Payment Facility for Buyers:
(i) You, as a Buyer, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with the Merchant to purchase the products and /or services from the Merchant using the Pay Facility, and you shall pay the transaction price through your issuing bank to the Merchant using Pay Facility.
(ii) The Pay Facility includes only the electronic payment transactions. The Cash on Delivery option has not yet started. The Company may, on its sole discretion, initiate the Cash on Delivery feature in future.
(iii) You, as a Buyer, shall be entitled to claim a refund of the transaction price from the Merchant (as your sole and exclusive remedy) in case you do not receive the delivery of the goods or services being sold by the Merchant within the time period agreed in the transaction. In case you do not raise a refund claim using the Platform features within the stipulated time as mentioned by merchant, then this would make you ineligible for a refund.
(iv) You, as a Buyer, understand that refund may not be available in full or in part for certain category of products and/or services and/or transactions and hence you may not be entitled to a refund in respect of the transactions for those products and /or services. The merchant has complete control over this and the platform do not take any responsibility.
(v) Refund, if any, shall be made at the same issuing bank from where the transaction price was received, or through any other method available on the third party payment gateway’s website, as chosen by You.
(vi) The Buyer and Merchant acknowledge that the Company will not be liable for any damages arising in any case whatsoever, specially in the events that either party has not honored the commitments made to each other.
(vii) Refunds may be supported for select banks. Where a bank is not supported for processing refunds, you will be required to share alternate bank account details with for processing the refund.
(viii) Refund shall be conditional and shall be with recourse available to the Company in case of any misuse by Buyer.
(ix) We may also request you for additional documents for verification.
(x) The Company reserves the right to impose limits on the number of transactions or transaction price from an individual valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit.
(xi) The Company reserves the right to refuse to process transactions by Buyers with a prior history of questionable charges including without limitation breach of the User Agreement by Buyer with the Company or breach/violation of any law or any charges imposed by the issuing bank.
(xii) The Buyer and Merchant acknowledge that the Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of the Company.

11.17. Buyer and Merchant shall comply with all the Laws  applicable to them respectively for using the payment facility.
11.18. Buyer's arrangement with Issuing Bank:
(i)  All valid credit / debit/ cash card/ and other payment instruments are processed using a payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective issuing bank and payment instrument issuing company.
(ii) All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank which supports Pay Facility to provide these services to the Users. All such online bank transfers on Pay Facility are also governed by the terms and conditions agreed to between Buyer and the respective issuing bank.

11.19. Windo Cash and Credits
(i) The Company also provides the Windo Cash & Credit system to facilitate payment by the Users.
(ii) The Windo Cash and Credit may be used by you to make payment against various charges required to be paid by you including Delivery Charges, Logistics charges.
(iii) Windo reserves the right to modify the policy regarding Windo Cash and Credit.