So, you’ve finally decided to set up a paid or free online store, tracked down the best online store creator, and set your heart on selling on Instagram. As you walk down this path, it’s important to remember that with great online sales, comes great customer service. The better your service, the higher your sales. In today’s day and age, we are faced with many different customer service options, and it’s important to set up a model that is sustainable. Read on to learn a few ways you can use customer service to make an immediate impact on sales.
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Send Out Surveys After Every Support Interaction
this should be done to get an accurate idea of what has been working and what hasn’t so that improvements can be made. By getting relevant feedback, you can work on improving your offerings and service to better the customer experience the next time around. With a free online store on Windo, you can keep the feedback loop intact. When customers know they’ve been heard, they’ll be more likely to stay loyal to your shop.
Empower Your Customer Service Agents To Make Offers
with the money saved on setting up a free E-commerce website, you can do wonders with customer service. Create an environment where customer service agents are empowered to go above and beyond their call of duty to offer added value to customers. This can be done by offering discounts on future purchases, for example, so that customers will come back for more.
Upsell And Cross-Sell During Support Conversations
encourage upselling and cross-selling during support conversations. For example, when a customer contacts you for help, the agent should try pitching additional products and services. Easy organic sales, check.
Introduce Real-Time Service With Live Chat
perhaps in the past, when a customer had a question, they would have had to wait for business hours in order to speak with someone in-person. Now, with the option of live chat, you can have customers chat in real-time with a representative within a few minutes after a question is submitted. The time taken to answer a customer’s question can be reduced significantly by the implementation of live chat.
Create a Knowledge Library For Customers
many companies provide a knowledge library for their customers. This can be used to store their product information and FAQs, and it allows customers to ask questions and find answers quickly and easily.If you’re yet to set up a dedicated customer service channel, think of ways you can use your existing resources to elevate the experience. With a free online store on Windo (courtesy of our simple online store builder), you can minimize customer feedback loops. It’s the easiest way to improve your service and your sales.